Tridium released an announcement today regarding some faulty Vykon JACE 8000 LON expansions:
Quality alert: Improperly assembled JACE 8000 LON expansions
Tridium has identified an assembly issue affecting a limited
number of JACE®
8000 LON expansions.
within some NPB-8000-LON units with
date codes 1634 through 1642 have not been properly snapped into place,
preventing the JACE from establishing communication with the LON network. Sample
message: ERROR [timestamp][lon1] Error initializing LonNetworkTridium will replace all affected units.
This is a known issue, so you don’t need to contact tech support. If you have an affected unit, please take the following steps to return it and receive a replacement:
You will receive a replacement after your RMA is evaluated.
Affected units will have the physical characteristics pictured below:
Unaffected units will have the physical characteristics pictured below: