When using JACE 9000 controllers with IO-R-16 and IO-R-34 modules, customers have been experiencing a known issue in Niagara 4.14 where these devices may not function properly if they are discovered or configured through the web-based (UX) view.
In Niagara 4.14, the NRIO Device Manager appears visually identical in both the web view (UX) and traditional Workbench (AX) view. Despite this, devices that are added or configured using the UX/Web view will not function as expected.
Devices added via the incorrect view (UX/Web) will present several common issues:
Devices do not display Installed Version or Sec Version values.
Device health shows status: ok, but the health field reads: fail.
The station’s Application Director may show related error messages or exceptions.
Points may fail to read/write or appear unresponsive.
Devices configured correctly through the Workbench (AX-style) view will display complete version information, respond properly, and pass health checks.
The web-based (UX) NRIO view in Niagara 4.14 supports limited functionality. While users can still:
View existing devices
Add or command points
They should not use this interface to add or configure NRIO devices.
For any station using NRIO on a JACE 9000, use only the Workbench NRIO Device Manager view for device discovery and initial configuration. Avoid using the web interface for these tasks until further notice or an official software update resolves this issue.
